Returns & Exchanges
At Lovebox, we want you to be completely satisfied with your smart messaging experience. If your device isn't the perfect fit, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the Lovebox in its original packaging with all included accessories and cables to ensure a smooth inspection process.
Ship the Device
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our technicians verify the device's condition, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing